1. Eligibility
1.1. Minimum Age Requirement:
Participants must be at least 18 years old to purchase products or join the sales program.
1.2. Residency:
Participation is open only to individuals residing in Vietnam.
2. Product Purchase and Refund Policy
2.1. Purchase Conditions:
Products must be purchased directly through authorized SGG Group sales representatives or approved platforms.
2.2. Refund Policy:
• Customers are eligible for a full refund within 24 hours of the purchase date.
• Refund requests must include the original purchase receipt and be submitted to SGG Group customer care.
• After 24 hours, no refunds, exchanges, or cancellations will be accepted.
2.3. Condition of Return:
The product must be unopened, unused, and in its original packaging to qualify for a refund.
2.4. Non-Refundable Fees:
Shipping, handling, or transaction fees are non-refundable.
3. Sales Team Participation
3.1. Qualification to Join:
To become a Sales Agent, participants must purchase products worth either 2.5 million Dong or 1.95 million Dong.
3.2. Program Rules:
• Participants are authorized to sell SGG Group products and earn commissions based on their level within the program.
• Promotions within the sales team structure depend on achieving specific sales targets, as outlined in the incentive program.
3.3. Ethical Conduct:
Participants must follow ethical business practices and avoid false or misleading claims about the product.
3.4. Termination of Participation:
SGG Group reserves the right to terminate participation in the sales team program for violations of these terms or unethical behavior.
4. Customer Care and Complaint Resolution
4.1. Customer Care Services:
All inquiries, complaints, and refund requests must be directed to SGG Group’s customer care department through official contact channels.
4.2. Resolution Process:
SGG Group will investigate complaints and aim to resolve them promptly. Decisions made by the company will be final.
4.3. No Legal Liability:
By purchasing the product or participating in the sales program, buyers and participants agree that SGG Group is not legally liable for disputes arising from this purchase or program participation, beyond what is mandated under Vietnamese law.
5. Adherence to Vietnamese Law
5.1. Regulatory Compliance:
SGG Group’s sales and incentive program complies with all applicable laws and regulations in Vietnam, including consumer protection and sales network guidelines.
5.2. Prohibition of Pyramid Schemes:
This sales program strictly adheres to Vietnamese government regulations prohibiting pyramid schemes or similar structures. All commissions and incentives are based on actual product sales.
5.3. Tax Compliance:
Participants are responsible for declaring and paying any applicable taxes on their earnings in accordance with Vietnamese tax laws.
6. General Terms
6.1. Program Modifications:
SGG Group reserves the right to amend these terms and conditions, including commission structures and product prices, at any time. Changes will be communicated to participants in advance.
6.2. Non-Transferability:
Participation in the sales program is personal and non-transferable.
6.3. Agreement to Terms:
By purchasing the product or participating in the sales program, individuals acknowledge that they have read, understood, and agreed to these terms and conditions.
7. Governing Law and Dispute Resolution
7.1. Governing Law:
These terms and conditions are governed by the laws of Vietnam.
7.2. Dispute Resolution:
All disputes will be resolved amicably through SGG Group’s customer care services. If unresolved, disputes will be subject to arbitration in accordance with Vietnamese law.
Important Notes
• Ensure that the program does not resemble a pyramid scheme, as per Vietnamese laws on multi-level marketing (Decree 40/2018/ND-CP).
• Include a clear breakdown of how commissions are earned and avoid any promises of “quick wealth.”
• Maintain transparency in product pricing, commissions, and refund policies to comply with Vietnamese consumer protection laws.
